Resort Retail E-Commerce Return & Exchange Policy

If you are unhappy with your purchase, please email the store so we can help figure out a solution.

Return Policy

Returns are accepted within 14 days of the purchase date. The item must be in its original, unused condition with all tags or stickers attached. Sale items are not eligible for returns.

Shipping Costs

While we cover the shipping cost for a new item if you choose to exchange, the return shipping cost for the item being returned or exchanged will not be covered.

How to Return

Using an air carrier or postal service of your choice, return your unworn or unused item to:

Crystal Outfitters
33914 Crystal Mtn Blvd.
Enumclaw, WA 98022

Exchanges

If you are exchanging an item for equal or lesser value, we will send your new item free of charge.

Refunds

If you are returning your item for a refund, we will begin processing your return within 1-3 days of the item being received and confirmed in new condition. Once received, we will process your return. Expect your refund in [5-7] business days.